Internet Issue – Support Form

Type of Account?*

Name on account*

Please enter the name of the person under whose name the account is listed.

First Last

Business name

Please enter the name of the business.

Address*

Street Address Address Line 2 City State

What is the PRIMARY issue with internet service*

When did the issue begin?*

Consistent or Inconsistent issue?*

Is this the first time this has happened or does it occur frequently?

Phone Service*

If you have phone service with ECFiber are you able to make/recieve phone calls?

Reboot ONT*

Have you tried rebooting ONT (Gigacenter or Zhone) by unplugging and plugging back in?

Reboot Streaming Devices (TV, Laptop, Cellphone)*

Have you tried to reboot your streaming devices and reconnect to the WIFI?

Which lights are lit on your ONT*

Broken Fiber*

Do you see any brakes in the fiber connection to the ONT

Your Email* Ideally include the email address on the ECFiber account, but this is used to send you email to let you know we received your entry.*

Enter Email Confirm Email